People First. Always.

The leadership culture he built into First Class is a direct reflection of that background: supervisors take care of officers, officers take care of clients, and the standard at every property reflects how Bill himself expects to be represented. Locally rooted in Middle Tennessee, Bill is committed to keeping First Class Security a privately held, locally owned partner that grows by reputation rather than by aggressive expansion. He remains personally engaged with clients and officers across every account the company protects.

As Vice President of Development, he leads the partnership and account scoping work that brings trained officers to new properties across the region each year. His day to day focus is working directly with property managers, asset managers, and community boards to build security plans that fit each account's actual operations rather than a generic template. Jonathan is committed to keeping the firm locally rooted and accountable to the Middle Tennessee communities it has protected since 2010.

His path to that role started where every great supervisor starts, in uniform on post. Years of field experience as an officer give him the kind of operational instinct that supervisors who skipped that step never develop, and it shapes how he supports the team protecting Middle Tennessee properties through the night.

That field experience shapes how he runs the PM side. Eric knows what a long shift feels like, what makes a post order workable, and what officers need from a supervisor at 3 a.m. when something does not go to plan. He partners with Gavin Gillihan on the AM side to keep coverage seamless across every property and every shift change.

His time running overnight rotations gave him a working knowledge of the quiet hours when most of a property is asleep, and his daytime work keeps him close to client facing operations and the steady rhythm of business hour coverage. That dual perspective shapes how he supports officers in the field and how he steps in when a shift transition needs an extra set of eyes.

Known for a proactive approach and strategic mindset, she excels at mitigating risks and ensuring safety at all organizational levels. Her expertise spans rapid crisis response and the implementation of robust security protocols. Passionate about cultivating secure environments, Simone consistently delivers results in high pressure situations.

Premier accounts demand a different kind of attention. Front of house presence has to feel polished, reporting has to be precise, and account managers want to be in the loop before they have to ask. Alex partners directly with property leadership at each site so officer assignment, post orders, and escalation pathways match the property's brand and the expectations of its guests and tenants.